Welcome to EasyRoam Footwear Store’s FAQ page! We’ve compiled answers to the most common questions about our adventure-ready footwear, delivery options, and more. If you don’t find what you’re looking for, our trail-tested customer service team is always ready to help at [email protected].

About Our Products

1. What types of footwear does EasyRoam specialize in?
We specialize in high-performance adventure footwear including casual shoes, hiking boots, running shoes, sandals, trail shoes, and walking shoes – all designed to keep you moving comfortably on your journeys.
2. Are your shoes suitable for rugged outdoor conditions?
Absolutely! Our footwear is trail-tested and built for adventure. We use durable materials and weather-resistant construction to ensure your shoes can handle whatever terrain your adventures take you.
3. How do I choose the right size?
We recommend checking our detailed sizing chart for each product. For hiking and trail shoes, you might consider going half a size up to accommodate thicker socks. If you’re between sizes or have specific fit questions, our customer service team can help guide you.

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
3. Can I modify or cancel my order after placing it?
You can request order modifications or cancellations within 1 hour of placing your order by contacting our customer service immediately at [email protected]. After this window, your order will likely be in processing and cannot be changed.

Shipping & Delivery

1. What shipping options do you offer?
We offer two reliable shipping methods:
– Express Delivery: $12.95 worldwide via DHL or FedEx (10-15 days after processing)
– Free Standard Shipping: Free on orders over $50 via EMS (15-25 days after processing)
2. How long does order processing take?
All orders typically take 1-2 business days to process before shipping. You’ll receive a confirmation email with tracking information once your order ships.
3. Do you ship worldwide?
Yes! We ship globally to keep adventurers moving across continents, though we currently cannot deliver to some remote areas and parts of Asia due to logistical constraints.
4. Can I track my order?
Absolutely! Express orders include real-time tracking from warehouse to doorstep, while standard shipping includes basic tracking. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

1. What is your return policy?
We offer easy returns within 15 days of delivery. Items must be in new, unworn condition with original packaging. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
3. How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Support

1. How can I contact customer service?
Our adventure-ready support team is available via email at [email protected]. We typically respond within 24 hours.
2. What are your customer service hours?
Our Tucson-based team is available Monday-Friday, 9am-5pm MST. Emails received outside these hours will be answered the next business day.
3. Where is your company located?
Our headquarters is located at 4977 Abia Martin Drive, Tucson, US 85701. While we don’t offer in-store shopping, our team personally oversees every shipment to ensure quality.

Ready for your next adventure? If you have any other questions, don’t hesitate to reach out to our customer service team. We’re as responsive as our running shoe cushioning and happy to help you find your perfect pair of adventure footwear!