At EasyRoam Footwear, we stand behind our adventure-ready footwear just like we stand with you on every trail. While we’re confident you’ll love your hiking, running, or walking shoes, we understand that sometimes returns or exchanges are necessary. Here’s our straightforward policy designed for global explorers.

Our Return & Exchange Promise

  • 15-Day Window: You may return or exchange items within 15 days of delivery
  • Original Condition: Items must be unworn, in original packaging with tags attached
  • Free Exchanges: We’ll cover return shipping for size exchanges (continental US only)
  • Quality Guarantee: If there’s a manufacturing defect, contact us immediately

Note on Hygiene-Sensitive Items

For health and safety reasons, we cannot accept returns on sandals that show signs of wear or have been tried on without protective footwear socks. All other footwear categories (Casual, Hiking, Running, Trail, Walking) are eligible for returns when in original condition.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello EasyRoam Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return: [Product Name, Size, Color]
Reason: [Fit Issue/Product Defect/Other]
I prefer: [Refund to original payment method/Exchange for Size XX]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Prepaid return label (for US exchanges) or shipping address
  • Return authorization number (must be included with package)

Important: For international returns outside the US, customers are responsible for return shipping costs unless the return is due to our error.

Step 3: Processing & Refund

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 2 business days after return processing
  • Store Credit: Available immediately upon request

Note: Bank processing times may add 3-10 business days before refunds appear on your statement.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Mark package as “Returned Goods” to avoid customs fees
  • We recommend using tracked shipping (DHL/FedEx) for your protection
  • Original shipping fees are non-refundable

Damaged or Defective Items

Found a manufacturing flaw? Contact us within 48 hours of delivery with photos of the issue. We’ll either:

  • Send a prepaid return label and expedite your replacement
  • Issue a full refund if the item is out of stock

Adventure-Ready Guarantee

We test every pair of EasyRoam footwear on actual trails, but if your shoes fail to perform as expected during normal use within 60 days, contact us for special warranty consideration. This applies particularly to our Hiking and Trail categories.

Contact Our Trail Guides

Have questions about your return? Our customer service team treks the extra mile to help:

Email: [email protected]
Mail: EasyRoam Footwear Store, 4977 Abia Martin Drive, TUCSON, US 85701

Now get back to your adventures – we’ll handle the footwear logistics!